Shipping and Purchases.

Shipping Policy

ARTISANAL GOURMET PRODUCTS | SHOP

Italy & EU Shipping

Shipping charges for your order will be calculated and displayed at checkout. Estimate time of Delivery. 5-7 business days example. Private courier: door-to-door service, delivered safely to your door.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 1 day (Italy & Europe) and 3 days (International) of receiving your shipping confirmation email, please contact us at info@casaceccatelli.com with your name and order number, and we will look into it for you.

Refund Policy

Refunds, returns, and exchanges

If you receive a product that’s not up to the quality you expect simply let us know and we will either refund the purchase price of that product or replace it with the same product.

To start a refund process, you can contact us at info@casaceccatelli.com or call us +39 393 9030663

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item as well as, a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution in order to evaluate the issue and make it right.

We accept returns up to 1 day after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.