Shipping and Purchases.
Shipping Policy
MACELLERIA | BUTCHER SHOP
In-store pickup
You can skip the shipping fees with free local pickup at our store in Piazza Matteotti, 45 – Greve in Chianti. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within one to three business days depending on the items. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8.30 am – 1.30 pm on Monday–Saturday. We are CLOSED on Sundays. Please have your order confirmation email with you when you come.
Local delivery
We offer local in-store pick-up, plus free contactless delivery within Florence for all orders over 100 euro. For orders under 100 euro, we offer a 15 euro flat rate delivery fee. All deliveries are made to your at-home address in our refrigerated vans, to guarantee our exact in-store standards.
Deliveries are made from 2pm-6pm from Monday-Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Italy & EU Shipping
Our meat is shipped fresh, never frozen, in vacuum-sealed packages. Your order with perishable items will be hand-packed in a Styrofoam cooler with frozen ice packs. (We do not use dry ice.) The cooler is then put into a corrugated shipping box. Our products are packed to withstand up to 48 hours of unrefrigerated shipping.
To schedule your order, or to inquire about delivery outside the Florence and Chianti area, simply connect with us by email at info@casaceccatelli.com or by phone at +39 393 9030663
ARTISANAL GOURMET PRODUCTS | SHOP
Italy & EU Shipping
Shipping charges for your order will be calculated and displayed at checkout. Estimate time of Delivery. 5-7 business days example. Private courier: door-to-door service, delivered safely to your door.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 1 day (Italy & Europe) and 3 days (International) of receiving your shipping confirmation email, please contact us at info@casaceccatelli.com with your name and order number, and we will look into it for you.
Refund Policy
Refunds, returns, and exchanges
If you receive a product that’s not up to the quality you expect simply let us know and we will either refund the purchase price of that product or replace it with the same product.
To start a refund process, you can contact us at info@casaceccatelli.com or call us +39 393 9030663
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item as well as, a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution in order to evaluate the issue and make it right.
We accept returns up to 1 day after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.